SmartHub

Peak Alert

Usage: Normal

View Status
Green Normal Conditions

Your cooperative is currently experiencing normal energy demand. No special energy saving measures are necessary.

  • Normal
  • Approaching Peak
  • Peak Alert

Harrison County Rural Electric Cooperative (HCREC) offers SmartHub to member-owners providing convenience account management and detailed usage information on a computer website, your iOS or Android mobile device.

Sign up today for an online account and begin to experience the new and exciting features of SmartHub.

SmartHub Online Access

Features of SmartHub -

  • Pay your bill
  • View 36 months account history
  • Update your account contact information
  • Download free app to your smart phone
  • Schedule recurring payments
  • Auto pay functions available by credit card payment
  • Communicate with HCREC regarding account issues

How do I sign up for SmartHub?

Go to www.hcrec.coop, find the "SmartHub - Pay and Review My Bill Online" button.  If you are first-time user you will be required to enter your account number, last name or business name, your e-mail address, and create a password.

How do I sign up for notifications?

Notifications are managed on the web only via the "Notifications" tab.  Select your preferred notifications method which includes text, mobile push notifications or e-mail.  Multiple accounts will be prompted to indicate the account the for the notification.

Can I see all of my multiple accounts in the app and on the website?

YES - The website home page shows all of your accounts with amounts due and links to other detail information.  On the app, tap the "Bill and Pay" icon.  Total due of all accounts shows and below you can select different information by account.  You may make payments on one or more accounts.

Is account information current on the app or website?

Information shown is in real time.  However, if  you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the most current information.

SmartHub App

Can I see all of my multiple accounts in the app and on the website?

YES - The website home page shows all of your accounts with amounts due and links to other detail information.  On the app, tap the "Bill and Pay" icon.  Total due of all accounts shows and below you can select different information by account.  You may make payments on one or more accounts.

What is the difference between the SmartHub mobile app and web version?

SmartHub mobile app can be downloaded and installed on any iOS and Android-compatible tablet or mobile device.  The web version is accessible from any desktop or laptop device with internet access.  Both versions give you secure access to maintain your electric account information, view your bills, see payment history, and make payments on one or more accounts.

The "free" SmartHub app is supported on iOS 7.0 and above (iPhone and or iPad) or Android 2.2 and above (Smartphones or Tablets).

Is the app secure?

YES - All critical information is encrypted and no personal information is stored on your mobile device.  Mobile devices do offer you the ability to store your login information.  If you choose to do so, any person who has access to your mobile device can access your account.

How do I get the free app for my phone?

Look at SmartHub in the Apple Store or Google Play store.  Search SmartHub (not case sensitive, but must be one word).  If duplicates appear, the correct app is provided by our partner, National Information Solutions Cooperative (NISC).  When you open the app for the first time you will need to select and confirm Harrison County Rural Electric Cooperative as your utility provider.  You may login using your existing username and password, or create an account by following the prompts on the screen.  This app is free to download and install.