With the uncertainties surrounding COVID-19 (coronavirus), Harrison County Rural Electric Cooperative wants to assure our members that you can expect us to continue to keep the lights on and provide you with safe and reliable electric power at the best possible value.
During these unprecedented times, our members might find themselves facing financial difficulties due to layoffs or additional unexpected expenses. First and foremost, if you are struggling financially, we invite you to contact our office either by phone (712.647.2727) or by email (email@example.com). Our office staff will work with you to create an individual plan to help you with your electricity needs and address any concerns that you might have. In addition due to the uncertainties surrounding COVID-19, effective immediately through May 31st Harrison County REC will not be disconnecting accounts or charging late penalties due to non-payment.
We encourage our members to review helpful programs including budget billing, our online platform Smart Hub, and LIHEAP. Members with a minimum service history of 12 months or more are eligible to opt for Budget Billing, which averages yearly electric usage and evenly distributes over the billing cycle to maintain a consistent monthly amount rather than experiencing higher bills as the weather changes. Smart Hub is an excellent resource where members can use online tools monitor their electric bills over time to ensure that their usage is remaining consistent. If members notice that their usage has suddenly risen or detect any other issues, our member service department can assist you with addressing those needs and help provide energy efficiency measures for your home to lower your electric costs. SmartHub is also useful for members who are looking for an easy and convenient way to pay their electric bill online.
LIHEAP is the Home Energy Assistance Program for Low-Income households. This program has been established to help qualifying low-income Iowa home owners and renters pay for a portion of their primary heating costs for the winter heating season. Assistance is based on household income, household size, type of fuel, and type of housing. HCREC members interested in applying can visit West Central Community Action’s website at https://www.westcentralca.org/. The deadline for this application has been extended from April 30th to May 31st due to COVID-19.
Harrison County REC is committed to supporting the communities and members that we serve. In addition, members are encouraged to find us on Facebook and Instagram or visit our website at www.hcrec.coop for COVID-19 updates as well as additional resources, safety information and energy efficiency tips.