Before calling Harrison County Rural Electric Cooperative (HCREC) to report a power outage, check to see if your neighbors are affected, confirming the outage in your residence or your neighborhood. If it seems to be just your residence, check your breakers and/or fuse boxes to determine if the problem is your home electric system.
Call Harrison County Rural Electric Cooperative, (800) 822-5591
When calling to report an outage, the following is quite helpful:
- Check your breakers first - under the meter and in the home.
- Have your main member account number ready for the person answering the phone along with your full name and address.
- Always give a call back number.
- Give as much information as possible, but keep it as brief as possible. Call volume may be high at the operations center. Be patient!
- Other information that is helpful:
- Report any downed poles
- Trees down in yards, etc.
- Any known lightning strikes.
- Tell us if your lights blinked several times before going off.
View electrical outages in HCREC service territory by city, county, or zip code. See number of outages during large or long-term outages in Iowa.
What Happens When a Member Reports an Outage
Outage Restoration Steps
- Operations will determine from the number of calls received if the outage is an individual or if an entire line section is affected. The on-call line crew (usually a two-man crew), will make this determination.
- If a large area is affected as may be the case in a severe storm, several linemen may be dispatched by the operations center.
- The main three-phase feeder lines starting at the substation will be repaired and re-energized first.
- Single-phase lines that branch out from the main three-phase feeder will be addressed secondly.
- Individual outages will be handled after all feeder lines and tap lines are repaired and re-energized.
- Power poles and conductor that is reported down will be addressed immediately due to concern for public safety.
- The Cooperative is responsible for equipment up to and including the meter pole. The breaker below the meter is owned by the member. Before reporting an outage it is important to check the breaker below the meter on the meter pole first and check the breaker in your breaker panel in the home. This will save the member the cost of a service call if Cooperative personnel make a trip to investigate.
- Poles that may be down that carry the member’s secondary wire will be addressed last, after all power has been restored. This would include poles owned by the member and located after the meter. Any wiring belonging to the member may be repaired by independent electricians as well.
Harrison County Rural Electric Cooperative has approximately 1,104 miles of primary line in parts of Crawford, Harrison, Monona, Pottawattamie, & Shelby Counties. Damages resulting from wide-spread storms are going to take time to repair. This system of power restoration has proven to be the most efficient way to restore power to the greatest number of members in the shortest reasonable time. During a wide-spread outage situation, please report your outage and remain patient. Our operations personnel will work until power is restored system-wide.
Remember: Always stay away from down power poles and lines. They may still be energized and electrocution is possible. Do not go near a down power line for any reason!